RETURNING AN ITEM
We guarantee to refund any item you are not completely satisfied with within the alotted returns policy time frame
If you ordered the wrong item, size or colour please return it to the address printed on the back of the small slip that accompanied your order within 14 days of receipt. If you return an item after the 14 day period you will not be refunded.
Please enclose the packing slip with the items you are returning highlighted, please also add a reason for returning and we will process a refund as soon as possible. Refunds will be credited to your original payment method.
NOTE: you can only return the items if the tags are intact and still connected to the item
EXCHANGING AN ITEM:
If you would like to exchange an item for a different size or colour, the best way to ensure you're not disappointed is to order the size/colour you'd like and return the item you no longer want with a note on the packing slip explaining the reason you are returning the item. Your returned item will then be refunded in full.
NOTE: you can only return the items if the tags are intact and still connected to the item.
The returns address is:
BY SEA BY LAND
3B Kendal Crescent